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Caliva Customer Corner
Knowledge base
Knowledge base
General
Getting Started
11
Can I bring my medical/adult-use cannabis products on a plane?
Do I need a medical card or medical recommendation to shop at Caliva?
How can I get a medical recommendation?
I have a state issued Medical Marijuana Identification Card (MMIC)
What are your customer service hours?
See all 11 articles
Technical Issues
2
Having trouble with my Caliva App
Why am I being asked to verify my phone number?
Caliva Corporate Information
5
Caliva Investor Relations
Is Caliva licensed?
Learn more about Caliva & The Parent Company
Need to verify Caliva employment
Wholesale / Partnership Opportunities
Product
Product Recommendation
6
Can I get personalized product recommendations based on my health/situation?
What products do you recommend for anxiety?
What products do you recommend for health and well-being?
What products do you recommend for pain?
What products do you recommend for sleep?
See all 6 articles
Cannabis 101
7
Is smoking the only way to consume Cannabis?
What are terpenes?
What is CBD?
What is CBN?
What is THC?
See all 7 articles
General Product
9
Are Caliva products pesticide-free?
Do you have my product in Inventory ?
I would like to suggest a new product for Caliva.
My cartridge looks darker or discolored
The oil burns too fast on my cartridge
See all 9 articles
Payment
AeroPay
14
Can I link my AeroPay account to my credit card or debit card?
How can I delete my AeroPay account?
How do I change my AeroPay password?
How do I create an AeroPay account?
How do I pay using AeroPay?
See all 14 articles
General Payment Questions
10
Can you break down the cannabis taxes?
Does Caliva accept Apple Pay or Google Pay?
Does Caliva accept credit cards?
How do I change my payment method?
Is the tip included in my order?
See all 10 articles
Your Caliva Account
ID Verification
8
How do I know that my photo ID data is processed securely?
How do I take a proper selfie to get my ID verified?
How do I verify my ID?
I have an international ID, does your ID Verifcation process support international IDs?
My ID could not be validated
See all 8 articles
Account Management
5
Can I change the email address on my account?
Can I change the phone number on my account?
How do I create a Caliva account?
How do I delete my Caliva account?
How do I reset my password?
Promotions & Sales
Promotions & Sales
5
Do you have any discount programs?
Does Caliva match prices I found at other dispensaries?
How do I apply a coupon code?
I did not receive my coupon code.
What are your current discounts or specials?
Refer-a-Friend
0
Caliva Club
5
How do I redeem my Caliva Club points?
How do I sign up for Caliva Club?
How many Caliva Club points do I have?
I am missing Caliva Club Points
What kind of rewards does Caliva Club offer?
Order Help
Delivery Orders
16
Can Caliva orders be shipped to me?
Can I someone else receive my delivery?
Do you guarantee delivery?
How do I check my order history?
How far in advance can I place my order?
See all 16 articles
General Order Help
8
Can I call in, text or email my order?
Do I need a Caliva account to place an online order?
How come products disappear from my cart when I switch from Delivery to In-store or vice versa?
How do I apply a promo/discount code?
How do I place an order?
See all 8 articles
Retail Pickup Orders
11
Are there order minimums for in-store pickup orders?
Can I have someone else pick up my Pickup order?
Does Caliva accept walk-in customers?
Does Caliva offer in-store pickup?
How do I add, change or cancel my pickup order?
See all 11 articles
